CUSTOMER SERVICE
SHIPPING & DELIVERY
We ship country-wide (South Africa). Most orders are shipped by us (or become ready for collection) within 24 Hours from receiving full payment. See FAQs below for more information.
We fully insure all shipments at our expense, we take full responsibility for all deliveries and we guarantee that you will receive your order (even if we have to re-ship it), or else, we will refund the full amount paid by you for that order
Although we will make every reasonable effort to ensure that you receive your order on time (as advertised on our web site), we do not guarantee it, nor we can be held liable for any delays whatsoever.
We do not ship to addresses outside South Africa.
We reserve the right to use any courier service than the one selected upon checkout, subject to the alternative service being equivalent or better than the one selected.
PRIVACY & SECURITY
We will not disclose any of your personal information provided by you on the site, unless required by law.
We may record certain information about your visits to the site.
This recorded information, if any, will be used only internally and under no circumstances will be disclosed to other parties, unless required by law.
We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.
Protecting Your Personal Information
All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that what is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.
Collecting Information
The Site may (but is not obliged to) collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.
We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.
By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.
PAYMENT, PRICING & PROMOTIONS
All transactions will be processed in South African Rands (ZAR).
We accept VISA and Master Card.
We accept EFTs (Electronic Fund Transfers). Please use your order number as a reference.
We accept cheque and cash deposits, but your order will be shipped only after our bank clears the money. This can take up to 2 weeks, therefore we do not recommend this method of payment.
We will not ship any order prior receiving payment in full.
We may need to confirm your identity prior to shipping your order.
Credit Card transactions are as secure as everywhere else. We do not store your Credit Card details! More details about the security can be found in the FAQ section.
Our Rights
We reserve the right:
- To cancel any order placed on the Website, via telephone or via email, for reasons including but not limited to: suspicion of fraud, stock unavailability, incorrect product information, incorrect product price, incorrect shipping cost, incorrect customer personal information, incorrect customer billing address, incorrect customer shipping address and others.
- To modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.
- • Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
We will use our reasonable endeavors to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.
THIRD PARTY LINKS
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
DELIVERY POLICY
When you click to make a purchase with us legal obligations arise and your right to refund of money charged to your Credit Card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.
LAW
The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.
Frequently Asked Questions
- How long it takes to ship my order?
Most orders are shipped within 24 hours after being paid. Should your order take longer to ship, we will inform you of the estimated shipping time via email.
- How long it takes to deliver?
For most items we deliver the orders within 2-7 business days, but for some items it can take much longer. If you require your goods urgently or before a certain date, please make a note of that when you placing your order, so we can inform you well in advance if we foresee any potential delay.
All MTO items (made to order or direct imports) have a lead-time of 6 weeks minimum.
- What if my order goes missing?
We guarantee all order deliveries until such time when you acknowledge receipt by signing for the delivery. In the unlikely event of your order being lost, we will re-ship your order and bear all the costs involved. Unfortunately this can cause some delay, which we cannot be held responsible for. In the unlikely event for whatever reason we are unable to re-ship your order we will refund to you the full order amount (including the shipping cost).
- Can you ship to P.O Box?
Due to the nature of the products we sell, we do not ship to P.O boxes for security and insurance purposes.
- Can you ship overseas?
Unfortunately we DO NOT ship internationally.
- I need to ship an item back to you, how do I do that?
We will arrange our courier to pick up the item from you at a time convenient for you.
- Do I have to wait for the money transfer to go through, before my order gets shipped?
Yes! We will not ship any order which is not paid in full. The fastest way to expedite shipping your order is for you to pay by Credit Card or EFT.
- How long before my payment is processed/reflected?
Generally, Credit Card payments are processed immediately. EFTs (Electronic Fund Transfers) take from 2 hours (intra-bank during working hours) to 2 working days, depending on the time of the day and from which bank the transfer is concluded. Cheque deposits can take up to 2 weeks.
- How can I check if you have received my payment?
You can view all the payments made against an order at any time by visiting the Order Status & Tracking section and viewing the order details.
- Can I use the budget facility on my Credit Card when buying from TVP?
Certainly you can! Please select the appropriate budget period on the Credit Card payment page.
- 11. Is it safe to use my Credit Card on the internet, and in particular on the TVP web site?
We use PayU for our Credit Card payment processing. All Credit Card details are transmitted over a secure connection to them, and thereafter to the relevant bank. We do not store your Credit Card number and CVV number.
